Imagine Learning Classroom - Some Users Cannot Use the System

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Sep 04, 2025 - 16:00 MST

Monitoring

Our team is implementing the solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Sep 04, 2025 - 15:23 MST

Update

We have identified the issue impacting users that use Classlink to access Imagine Learning Classroom, and we are working to implement a fix.

We continue to investigate issues for user that use Clever.

Posted Sep 04, 2025 - 14:54 MST

Investigating

Our team is actively investigating an issue impacting users of IL Classroom products.

Some users' accounts have an incorrect status of archived rather than active, so they are unable to use the system.

We apologize for the inconvenience and will provide an update soon.

Posted Sep 04, 2025 - 13:47 MST

This incident affected: Core Curriculum (Imagine Learning Illustrative Mathematics, Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Odell Education).